Booking and Deposit
When making an online booking for any massage service, a £10 deposit is required to secure your appointment. This deposit is part of your total treatment cost and will be deducted from the final payment due at your session.
Cancellation Terms
- Cancellations with 24+ hours’ notice: If you need to cancel or reschedule your appointment and provide at least 24 hours’ notice, your £10 deposit will be refunded in full. Please note that refunds typically take 3-7 business days to process and appear in your account, depending on your banking provider.
- Late cancellations (less than 24 hours’ notice): If you cancel with less than 24 hours’ notice, or fail to attend your appointment (no-show), your £10 deposit will be retained as compensation for the reserved time slot and potential loss of other client bookings.
How to Cancel
To cancel or reschedule your appointment, please contact us directly via:
Special Circumstances
We understand that emergencies and unforeseen circumstances can occur. In such cases, please contact us as soon as possible to discuss your situation.
Thank you for your understanding. This policy helps us maintain a reliable booking system and ensures we can continue to provide high-quality massage therapy services to all our clients.
