I am writing to provide you with important information regarding the policies and guidelines for sports massage therapy.

It is essential that you familiarize yourself with these policies to ensure a smooth and beneficial experience during your sessions.

Scheduling and Cancellations:

a. Appointments can be scheduled by contacting me directly via phone/email or website online booking system here.
b. Please provide at least 24 hours’ notice for any cancellations or rescheduling requests. Late cancellations or no-shows may be subject to a cancellation fee. Read our Cancellation Policy here.

Health and Medical Information:

a. It is important to provide accurate and complete health and medical information during the initial intake process. This information will be used to tailor the sports massage therapy sessions to your specific needs and ensure your safety.
b. Please inform me of any changes to your health status or medical conditions that may affect your eligibility for sports massage therapy.

Consent and Communication:

a. Your consent is vital before each sports massage therapy session. You have the right to ask questions, voice concerns, and provide feedback throughout the process.
b. Effective communication regarding your comfort level, pain threshold, and any modifications required during the session is encouraged.

Professional Boundaries and Conduct:

a. Sports massage therapy is a professional therapeutic service. Mutual respect and appropriate conduct are expected at all times.

b. Any behavior that is deemed inappropriate, disrespectful, or sexually suggestive will not be tolerated and may result in immediate termination of the session.

c. Clients will be properly draped at all times, with only the area being worked on exposed. The therapist will adjust draping as necessary to maintain modesty and warmth. At no time will inappropriate exposure be permitted.

Privacy and Confidentiality:

a. Your privacy and confidentiality are of utmost importance. Your personal and health information will be kept strictly confidential in accordance with applicable privacy laws.

b. No information will be shared with third parties without your explicit consent, except in cases where disclosure is required by law.

Payment and Fees:

a. Payment is due at the time of the session, unless prior arrangements have been made.

b. Accepted forms of payment are cash, Bank transfer, Apple Pay, VISA, MasterCard, American Express, Discover & Diners Club, UnionPay.

c. Detailed information regarding fees, including any additional charges or discounts, will be discussed with you prior to the start of the sessions.

Please note that this policy document is also provided for your information before your appointment. You will be asked to sign a physical copy of this document in person when you arrive for your treatment session. Reviewing these policies in advance allows you to familiarize yourself with my professional practices and procedures. If you have any questions or concerns about these policies, please feel free to contact me before your appointment so we can address them. Thank you for choosing Massage Works, and I look forward to providing you with exceptional care.